www.glo910.com. General conditions of use of the site.
We appreciate your interest in our products and services, as well as your visit. If you have any questions related to the website, you can contact us by email at support@glo910.es.
The use of this website is subject to the Conditions of Use that establish the basic rules that govern its use. If you do not agree to the Terms of Use, please do not use the website.
These Terms of Use are available in English for users who do not speak Spanish.
1. OBJECT
These "General Conditions" regulate the use (including mere access) of the web pages that are part of the MIXEN BEAUTY TECHNOLOGIES, S.L. (hereinafter “MIXEN”), hosted under the domain name www.glo910.com (hereinafter “glo910.com”), including the content and services made available to users on such web pages. glo910.com is a website wholly owned by MIXEN. Any person accessing glo910.com (hereinafter "User") agrees to submit to the General Conditions in force at each time they access this website.
MIXEN is a Limited Company with Tax Identification Code number NIF B01489400 and that is registered in the Registry of Foundations of the Basque Country with the registration number Sheet VI-15625 Volume 1493 Folio 216 Registration 5. Their contact details are as follows:
- Address: C / Avenida Las Naciones Unidas, 21, bajo, Puerta 2, 01015, Vitoria-Gasteiz, Álava, Spain
- Email address: support@glo910.es
The contents and services that MIXEN makes available to the User on glo910.com (hereinafter "Contents" and "Services", respectively) may also be regulated by particular conditions (such as those agreed through the forms that the User completes and validates. ) that, in case of conflict, they will prevail over the General Conditions (hereinafter “Particular Conditions”). The User also submits, each time they use the corresponding Content or Service, to their corresponding applicable Particular Conditions.
Consequently, the User must carefully read the General Conditions each time he intends to use glo910.com as well as, where appropriate, the corresponding Particular Conditions each time he intends to use the Content or Service in question.
In any case, MIXEN reserves the right to modify, at any time and without prior notice, the presentation and configuration of glo910.com, as well as these General Conditions or the corresponding Particular Conditions.
The set of terms and conditions resulting from the General Conditions and the various Particular Conditions applicable to each User in relation to glo910.com will be called the "Contractual Relationship".
2. USE OF THE GLO910.COM SITE
2.1 Use
Unless otherwise provided in the Particular Conditions, the use of glo910.com will be free, without prejudice to the cost of connection through the corresponding telecommunications network so that the User has access.
The User is aware and voluntarily and expressly accepts that the use of glo910.com is in any case under their sole and exclusive responsibility.
In using glo910.com, the User undertakes not to carry out any conduct that could damage the image, interests and rights of MIXEN or third parties or that could damage, disable or overload the glo910.com site, or that would prevent, in any way, the normal use of glo910.com.
MIXEN adopts reasonably adequate security measures to detect the existence of viruses. However, the User must be aware that the security measures of computer systems on the Internet are not entirely reliable and, therefore, MIXEN cannot guarantee the absence of viruses or other elements that may cause alterations in computer systems ( software and hardware) of the User or in their electronic documents and files contained therein.
2.2 These conditions of use do not apply to the sale of products through the website (glo910.com). These sales are subject to our conditions of sale.
2.3 Access to certain services
Access to certain services on the glo910.com website may require the registration of user data. Please make sure that the information provided for the registration is complete and exact. Children under 16 are not authorized to register.
2.4 Industrial and intellectual property rights
The content provided by MIXEN, as well as the content posted on the network through the website, are protected by the legislation on intellectual property.
Any form of reproduction, distribution, public communication, transformation, making available and, in general, any other act of public exploitation referred to both the Web pages and their content and information is prohibited, without the express and prior consent and in writing. from MIXEN.
Consequently, all the content displayed on the different websites and especially, designs, texts, graphics, logos, icons, buttons, software, trade names, trademarks, industrial drawings or any other signs susceptible of industrial and commercial use are subject to the intellectual and industrial property rights of MIXEN or of third-party holders thereof who have duly authorized their inclusion on the different websites.
Any act by virtue of which the Users of the services or content may exploit or use commercially, directly or indirectly, in whole or in part, any of the content, images, forms, indexes and other formal expressions that are part of the web pages without prior written permission of MIXEN.
MIXEN is free to limit access to the Web pages, and to the products and / or services offered therein, as well as the subsequent publication of the opinions, observations, images or comments that Users may send to it via email.
MIXEN in this sense, may establish, if it deems it appropriate, without prejudice to the sole and exclusive responsibility of the Users, the necessary filters in order to prevent content or opinions from being posted on the network, considered as racist, xenophobic, discriminatory, pornographic, defamatory or that, in any way, promote violence or the dissemination of clearly illegal or harmful content.
Those Users who send suggestions, observations, opinions or comments to the MIXEN Web pages through the e-mail service, unless they expressly and unmistakably the contrary, in cases where due to the nature of the services or content This is possible, it is understood that they authorize MIXEN for the reproduction, distribution, exhibition, transmission, retransmission, broadcast in any format, storage on physical or logical media (for example, floppy disks or computer hard drives), digitization, making available from databases belonging to MIXEN translation, adaptation, arrangement or any other transformation of such observations, opinions or comments, for all the time of copyright protection that is legally provided. Likewise, it is understood that this authorization is made free of charge, and that by the mere fact of sending by email such observations, opinions or comments, the Users decline any remuneration claim by MIXEN.
MIXEN will not assume any responsibility for the contents, services, products, etc., of third parties that can be accessed directly or through banners, links, hyperlinks, framing or similar links from the MIXEN websites.
The user who sends images, photos, comments, etc. guarantees to be the owner, and to have the necessary authorizations (especially in case of including data or images of third parties and in particular if they are minors).
MIXEN is not responsible for the ideas expressed by users and reserves the right to suspend or delete comments that do not comply with these conditions.
2.5 Hyperlinks and Linked Sites
2.5.1 Hyperlinks
Any user and, in general, any natural or legal person can establish a hyperlink or technical link device (for example, links or buttons) from their website to glo910.com (hereinafter “Hyperlink”).
The establishment of the Hyperlink does not imply in any case the existence of relations between MIXEN and the owner of the site or the web page on which the Hyperlink is established, nor the acceptance or approval by MIXEN of its contents or services.
In any case, MIXEN reserves the right to prohibit or disable any hyperlink to glo910.com at any time, especially in cases of illegal activity or content of the website in which the hyperlink is included.
2.5.2 Linked Sites
glo910.com makes available to the User, solely for the search for, and access to, the information, content and services available on the Internet, hyperlinks or technical linking devices (for example, links or buttons), which allow the User access to Internet sites or portals belonging to or managed by third parties (hereinafter "Linked Sites").
MIXEN does not offer or market by itself or through third parties the information, content and services available on the Linked Sites, nor does it approve, supervise or control in any way the content and services and any material of any nature existing in them, assuming the User exclusively all responsibility for browsing through them.
3. EXCLUSION OF GUARANTEES AND LIABILITY
Except in those cases expressly provided for in these General Conditions or in the Particular Conditions, MIXEN is not responsible for damages of any nature that may be due to the lack of accuracy, completeness, currency, errors or omissions of the that the Contents and Services contained and provided on glo910.com or other content that can be accessed through it may not suffer, nor does it assume any duty or commitment to verify or monitor its contents and information.
Likewise, MIXEN does not guarantee the availability, continuity, or infallibility of the operation of glo910.com, and consequently excludes, to the maximum extent permitted by current legislation, any liability for damages of any nature that may be due to the lack of availability or continuity of operation of glo910.com and the Services enabled on said website, as well as errors in accessing the different web pages or those from which, where appropriate, such Services are provided.
In particular, MIXEN excludes any liability for damages of any kind that may be due to the services provided by third parties through glo910.com, as well as to the means that they enable to manage service requests, and specifically, to By way of example and not limitation: for acts of unfair competition and illegal advertising as a consequence of the provision of services by third parties through glo910.com as well as the lack of truthfulness, accuracy, exhaustiveness, vices, defects, relevance and / or Updating of the content transmitted, broadcast, stored, received, obtained, made available or accessible through the services provided by third parties through glo910.com.
4. CONDITIONS OF USE OF THE ONLINE STORE
These Terms of Use of Use apply to all merchandise sales transactions made through this website. Carefully read the entire Terms of Use of the online store before making any transaction. Please note that the use of this website continues to be subject to our General and Particular Conditions of Use.
We reserve the right to make changes to these Terms of Use of the online store at any time and without prior notice, and it is your responsibility to reread these Terms of Use of the online store before submitting each purchase order. Any modified conditions will be effective as of the date it is published on this website glo910.com.
To make the purchase in the online store of MIXEN Beauty Technologies S.L. (hereinafter "Online Store") the User can do it without prior registration. Likewise, for the use of the Online Store, the User must take into account the following information.
4.1 Purchase process in the Online Store
Step 1. There is a product catalog where all the available items appear. Access to the online store can be done from the menu.
Accessing from the menu to each product category the User can view the different items that are available in the Online Store. By clicking on each item, the User can obtain all the detailed information about it.
Step 2. Once an item has been chosen, and, where appropriate, the desired quantity, the User must click on the “Add to cart” option for each product. Automatically, it will be added to the shopping cart, where the User can view the list of selected products up to that moment. The User will have at all times the option to modify the number of units and eliminate the selected product, reducing the number of units to 0. The User can continue adding items to the order by clicking the "Add to cart" button for each product.
The User will be able to see at all times in his basket the quantity of existing articles in the order and the accumulated amount of the current order.
Step 3. When the User has finished choosing the items they wish to purchase, they can proceed to place the order by going to their "Cart", previously registering as a customer.
A window will open to fill in the shipping information and the chosen products, their price and the total. Once filled, go to "Shipping" to choose the shipping method.
Once selected, it goes to "Payment". The User must take into account that in the Online Store only payment by credit card and Paypal is accepted. To proceed to enter their bank details, the User must press the "Place your order" button. This procedure will be carried out through a payment gateway with a bank, under a secure environment, and will mean that the data provided is recorded in the MIXEN files even if the payment is not completed.
It is allowed to fill in different billing information to the shipping address, as well as save the information to expedite future orders.
The transfer of ownership of the acquired goods will take place at the time of delivery of the order at the address indicated by the User in the corresponding form.
Step 5. At the end of the process, a screen will appear with the order data, which the User has the option to print by pressing the "Print" button. In any case, the User will receive a confirmation of the order placed at the email address provided.
In case of having any query in relation to the purchase process, Users may contact the Online Store through the following means:
- E-mail: support@glo910.es
4.2 Relevant information about the Online Store
4.2.1 Delivery conditions
The Online Store strives to provide the best possible service to all its Users and customers. Shipments can be made to any point in Europe.
The products will be delivered to the address specified in the order, we will not be responsible for errors in the delivery address.
The delivery time from the warehouse is 72 hours (as long as the item is in stock), unless the order is placed on a Friday, in which case, the order will leave the warehouse the following Monday.
Once the order passes to the transport company, it will try to deliver it to the User as soon as possible, but MIXEN cannot confirm the delivery deadline exactly as it will depend on the delivery conditions, although we will strive to deliver in the shortest possible time. Possible term, we do not assume any responsibility for late deliveries due to external circumstances beyond our control, in any case the maximum term will be 30 days.
The ownership of the requested products will correspond to you once the total payment has been received. Once you have received the products, you will be responsible for any damage or loss thereof. If you decide to cancel the order according to the clause
4.2.2 Prices and promotions
The prices of the products that can be purchased in the Online Store and that are displayed on glo910.com include the Value Added Tax ("VAT").
We are not responsible for any other import tax, sales tax, or other expenses that may apply at the delivery destination.
While we strive to ensure that all prices displayed on this website are accurate, occasionally errors may occur and products may display the wrong prices.
In case we notice that there is an error in the price of a product, we will inform you as soon as possible and we will ask you if you want to keep the order with the correct price or if you want to cancel it. If for any reason we are unable to contact you, we will consider that your order has been canceled. Money paid for canceled orders will be fully refunded within thirty (30) days of cancellation.
In the event that the prices have been reduced as part of a promotion, said prices will be valid only for the duration of the promotion and will only be applicable to orders accepted within that period.
We reserve the right to adjust product prices, offers, products, and product specifications available through this website at our discretion, at any time prior to acceptance of your order.
4.2.3 Shipping costs
Shipments will be made through a transport company outside MIXEN. Shipping costs are free in the Peninsula and Balearic Islands.
4.2.4 Cancellation and return of articles
If you wish to return your order online, you may do so at any time within fourteen (14) calendar days, including the receipt of the products, as long as the product is not used, nor has it been opened and removed from its original packaging, as they are personal care products. All returns must be communicated in writing through the email address support@glo910.es
Once the order is returned, all products must be returned immediately and, in any case, within fourteen (14) days. The risk incurred by the return is under your responsibility. We recommend that the products be returned by a courier so that we can verify their receipt. You can choose our carrier, and the cost of the service will be deducted from the total return. Please note that if you wish to cancel or have canceled the order, you have the obligation to keep the products in the same conditions in which they were received.
The articles in question must be sent to the address: GLO C / Fueros 24, bajo, 01005, Álava, Spain
The money paid for the products detailed in the canceled order will be refunded to your credit or debit card within fourteen (14) calendar days from the receipt of the return notice. However, we will retain the refund until we have received the goods, and check that they are in good condition.
Cancellation of an order The User, without any additional charge, may cancel an order already made as long as it has not reached the shipping phase. In such case, the User may request cancellation through the email address support@glo910.es.
If you have already left, you will have to take responsibility for the return costs.
4.2.5 Information on the right of withdrawal
You have the right to withdraw from this contract within 14 calendar days without justification.
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods. To exercise the right of withdrawal, you must notify MIXEN of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form below, although its use is not mandatory.
PTo fulfill the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires. Consequences of withdrawal:
In the event of your withdrawal, we will refund all payments received from you, without any undue delay and, in any event, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the present contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund. If you must bear the cost of shipping the return. We will be able to withhold the refund until you have presented proof of their return, depending on which condition is met first.
You must return or deliver the goods directly to MIXEN BEAUTY TECHNOLOGIES SL., C / Fueros 24, bajo 01005, Vitoria-Gasteiz, Álava, Spain without any undue delay and, in any case, no later than 14 calendar days from the date you communicate your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the deadline has expired. You must bear the direct cost of shipping on the return of the goods. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
4.2.6 Payment
The payment of the requested products will be charged to the account associated with your card when the order is placed.
The total cost of your order consists of the price of the products plus shipping costs and the corresponding VAT, as shown on the order confirmation screen.
You must confirm that you are the holder of the credit or debit card that you are using to purchase products through this website. All credit or debit card holders are subject to authorization and validation controls by the card issuer. If your card issuer refuses to authorize payment for any reason, we will not accept your order and consequently we will not be liable for delay in delivery or failure to deliver the product. We are not required to inform you of the reason for the rejection.
We will not be responsible in case the issuer of your card and / or the bank charges you for the processing of your payment by credit or debit card.
The acceptance of the order and the conclusion of the contract will take place once the issuer of your credit or debit card has authorized the payment of the cost of the requested products and we have sent you an email with the order confirmation ("Confirmation by email"). Confirmation by email will confirm your order number; the description, price and quantity of the ordered products; delivery and billing addresses; the payment method and the total.
If you choose Paypal as the payment method, the charge will be made once you verify that you are the owner of that Paypal account.
Products are subject to availability. If for any reason after acceptance of the order we are unable to send you the requested products within the estimated delivery time, we will inform you as soon as possible and give you the option to cancel the order and receive a full refund of your money.
4.2.7 Guarantees and liability
We guarantee at the time of delivery of the products, they will be of a satisfactory quality, will conform to the description offered on the website and will be suitable to fulfill their purpose. Except for the generally accepted purpose of products marketed through this website, you have not identified any other specific purpose.
You must notify in writing any claim based on a lack of conformity of the product (whether it affects the quality, the conditions, defects it suffers from) within two months after that lack of conformity becomes apparent, within effects of the correct exercise of the actions related to the two-year guarantee that our articles have, in the terms established by the Law.
4.3 Acceptance of the General and Particular Conditions
The completion and sending of the purchase order implies the full and unreserved acceptance of the User of each and every one of the corresponding General and Particular Conditions. The completion and sending of the purchase order implies the full and unreserved acceptance of the User of each and every one of the corresponding General and Particular Conditions.
5. DATA PROTECTION
To make use of some of the Contents and Services of glo910.com, Users must previously provide MIXEN with certain personal data (hereinafter “Personal Data”). MIXEN will automatically process Personal Data for the purposes as well as under the conditions defined in its Data Protection Policy published in the URL that the User must consult and specifically accept when entering their personal data.
6. DURATION AND TERMINATION
The provision of the glo910.com service has, in principle, an indefinite duration. However, MIXEN is authorized to terminate or suspend all or part of the service at any time, without prejudice to any contractual commitments that may exist, where appropriate, with Users. The termination of the glo910.com service in whole or in part shall not oblige MIXEN to previously warn the Users, without prejudice to the contractual obligations assumed with the Users whenever reasonably possible.
7. ASSIGNMENT OF THE CONTRACT
The User may not assign the Contractual Relationship, in whole or in part, and the rights or obligations derived from it, except with prior express written authorization from MIXEN.
MIXEN may assign the Contractual Relationship, in whole or in part, and the rights or obligations derived from it to any third party of its choice, without prior authorization from the User or communication to it.
8. COMMUNICATIONS
All communication between the parties must be in writing, by mail, fax or e-mail sent, in the case of MIXEN to the addresses indicated in these General Conditions and, in the case of the User, to the contact details provided by the latter. . Communications made by letter with acknowledgment of receipt and those made by telegram, fax or email will be considered duly delivered and received when their receipt can be proven. All communication sent to the addresses provided by the Users will be understood as correctly carried out, except if the User had previously notified MIXEN of a change of address with a minimum notice of 15 calendar days.
9. MODIFICATION OF THE CONTRACTUAL RELATIONSHIP
Users are aware that MIXEN may modify these General Conditions and the Contractual Relationship at any time without the need to inform Users thereof. Users should periodically consult the General Conditions to know its applicable version at any time.
10. MISCELLANEOUS
These General Conditions are the express manifestation of the will of the parties in relation to their object and invalidate the verbal and written agreements reached in this regard prior to their acceptance by the User.
The declaration of nullity or invalidity of any clause contained in these General Conditions will not affect the validity and effectiveness of the other clauses, which will be interpreted and applied in the closest legal sense to that derived from the application of the null clause.
The waiver by any of the parties of the breach of any of the provisions of these General Conditions by the other party, will not constitute a waiver of claiming for any future breach of the same or any other obligation. The delay or omission of the parties in the exercise of any right that may correspond to them by virtue of the General Conditions will not constitute a waiver of the corresponding right.
11. APPLICABLE LAW AND JURISDICTION
These General Conditions and the Contractual Relationship will be governed by Spanish law.
Except in the cases of consumers and users, in which the provisions of current legislation will apply, Users and MIXEN submit, renouncing any other jurisdiction that may correspond, to the Judges and Courts of the city of Vitoria-Gasteiz (Spain), in relation to any dispute regarding the validity, efficacy, compliance, interpretation, execution or any other matter relating to these General Conditions and the Contractual Relationship.
Online resolution of consumer disputes:
In accordance with art. 14.1. of European Regulation 524/2013, the European Union provides an online dispute resolution platform available at the following link:
http://ec.europa.eu/consumers/odr
Clients will be able to submit their claims through the online conflict resolution platform.
You only have to fill in and send this form if you want to withdraw from the contract:
For the attention of:
Mixen Beauty Technologies SL
C / Fueros 24, bajo, 01005, Vitoria-Gasteiz, Álava, Spain.
I hereby inform you / we communicate that I withdraw from me / we withdraw from our contract of sale of the following good / provision of the following service
Ordered on / received on
Name of the consumer and user or of the consumers and users
Address of the consumer and user or of consumers and users
Signature of the consumer and user or of the consumers and users
Date